Cultural Change That Sticks: How Compliance Can Shift Company Dynamics and Influence Human Behavior

Kirsten E. Liston, Principal, Rethink Compliance. Paula Davis, Director, Waypoint GRC.

March 10, 2019

  • The traditional “prevent-detect-punish” model of compliance has its merits. Among other things, it allows companies to demonstrate that they are doing everything possible to identify and address unethical behavior.

  • People and companies are complex and nuanced. While infrastructure and systems matter, real change can only come from a more sophisticated appreciation of the role of human psychology and organizational culture.

  • Personal and cultural factors that can drive resistance to compliance controls and messages — and strategies designed to address each

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The Health Care Compliance Association (HCCA), is a 501(c)6 non-profit, member-based professional association. HCCA was established in 1996 and is headquartered in Minneapolis, MN. We provide training, certification, and other resources to over 10,000 members. Our members include compliance officers and staff from a wide range of organizations, including hospitals, research facilities, clinics and technology service providers.

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