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The art of soft influence

Kristy Grant-Hart ( is the Managing Director of Spark Compliance Consulting in London, and author of the book, How to be a Wildly Effective Compliance Officer.

Have you ever been at an impasse with your boss or a business leader that begins to get heated? Your blood pressure starts to rise, and the temptation to boldly state your opinion or assert your will is strong. Your instinct may be to get louder. It’s human nature, but it’s not helpful.

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