Jay P. Anstine (jay.anstine@bannerhealth.com) is Compliance Program Director, Western Division, Banner Health, Greeley, CO.

When it comes to improving one’s understanding of a given topic, I have found leveraging the concept of walking a mile in someone else’s shoes to be most effective. For example, this approach has helped me when it comes to things like resolving a process-related concern in a department. I am in a much better position to comment on whether there is an actual concern once I fully understand the process. Like other adult learners, I gravitate toward experience, so sometimes it takes literally doing someone’s job for me to obtain that level of understanding.