Ungoverned text messaging exposes your company to significant risk

Mike Pagani (mpagani@smarsh.com) is Chief Evangelist at Smarsh in Portland, OR.

Let’s face it, texting is simple, concise, and supported by virtually every mobile device, operating system, and wireless carrier. This makes it the go-to preference when an employee needs to communicate with their colleagues, customers, or prospects in a time-crunched, always-connected society.

In fact, according to the Pew Research Center, 97% of Americans who own smartphones use them to send or receive text messages,[1] demonstrating that mobile messaging is one of the most widely used forms of electronic communications today. However, even though texting is easy, reliable, and efficient, if it’s used for official business communications, it can create tremendous risk for a company.

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