So, how's your day?

Kristy Grant-Hart (kristygh@sparkcompliance.com) is the Managing Director of Spark Compliance Consulting in London, and author of the book, How to be a Wildly Effective Compliance Officer.

“I’m so stressed.” “So busy.” “I’m overwhelmed.” All day long we’re asked, “How are you doing?” It’s not really that the other person wants to know. It’s a greeting—a polite way of beginning a conversation. Because this is a rote question, we typically have a rote answer. Most of the time, the answer is negative. We don’t even think about what we’re saying.

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