How many calls?

By Gerry Zack

Please feel free to contact me anytime to share your thoughts. +1 612.357.1544 (Cell), +1 952.567.6215 (Direct), gerry.zack@corporatecompliance.org.

I recently witnessed another discussion about what the “right” number of calls to an organization’s hotline should be. These conversations always strike me as being a bit silly, as I don’t think there really is a perfect amount of calls for any organization’s system.

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