Best practices when responding to hotline reports

Jeffrey M. Klink (jklink@klink-co.com) is President and CEO of Klink & Co., headquartered in Pittsburgh, Pennsylvania, USA.

Hotlines can often be the most valuable tool in the compliance, legal, and human resources toolbox. The Association of Certified Fraud Examiners’ “Report to the Nations: 2018 Global Study on Occupational Fraud and Abuse”[1] found that most fraud is identified and resolved because of a tip reported through the company hotline. In fact, hotline reports often notify organizations about serious problems long before they come to light through other organizational controls.

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